Civil Resilience
Volunteers in high-visibility jackets carrying bottled water to a resident at her front door on a wet evening

Civil resilience in the United Kingdom

What to have at home, what each hazard means, who does what and who to call.

Life in danger
999
Power cut
105
Smell of gas
0800 111 999
Floodline
0345 988 1188
Urgent medical
111
Who to call

Key pages

  • Three days at home

    The government's Be Ready advice asks every household to be able to manage at home for three days, what that covers, and why three days rather than one.

  • Power cuts

    What a power cut does to a home, who restores the supply, how the government plans for a regional failure, and what to have ready before one.

  • Flooding

    The four sources of flooding, what the three Environment Agency warning levels mean, how to sign up, and what to do before, during and after water enters a home.

  • Emergency alerts on your phone

    How the UK government's Emergency Alerts reach a phone without an app or a sign-up, which phones get them, what to do when one arrives, and the warnings you do have to sign up for.

  • Priority Services Register

    The free register that tells your electricity, gas and water companies you need extra support in an outage, who qualifies, and how one registration covers all three.

  • Household emergency plan

    The decisions Be Ready asks a household to make in advance, from a fire escape route and a meeting point to who checks on whom when the phones are down.